Terms & Conditions

By accessing or using the PRISM AI website (prismai.com.au) or engaging PRISM AI for any professional service, you agree to be bound by these Terms & Conditions. If you do not agree to any part of these terms, please do not use our website or engage our services. These Terms & Conditions apply to all visitors, clients, and others who access or use PRISM AI's website and services. PRISM AI reserves the right to update these terms at any time. Continued use of our website or services after any modifications constitutes acceptance of the revised terms.

PRISM AI provides professional technology consultation and engineering services, including but not limited to: • Product Engineering — hardware and embedded systems design, prototyping, and production-readiness • AI Development — custom machine learning models, computer vision, and NLP solutions • Robotic Solutions — design, integration, and deployment of robotic systems • Automation — process and workflow automation, including RPA • IoT Solutions — connected device ecosystems, sensor networks, and cloud integration • Tech Consultations — strategic technology advisory and digital transformation guidance All engagements are project-based and governed by a separate written agreement (Statement of Work, proposal, or service contract) agreed upon between PRISM AI and the client prior to commencement of work. In the event of a conflict between these Terms & Conditions and a specific service agreement, the service agreement will prevail.

3.1 PRISM AI Website Content All content on the PRISM AI website — including text, graphics, logos, images, and software — is the property of PRISM AI and is protected under Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from any website content without our prior written consent. 3.2 Client Deliverables Unless explicitly stated otherwise in a written service agreement, ownership of custom deliverables (software, designs, models, systems) created specifically for a client transfers to the client upon receipt of full payment for those deliverables. 3.3 Pre-Existing IP PRISM AI retains all rights to any pre-existing intellectual property, tools, frameworks, libraries, or methodologies used in the delivery of services. A non-exclusive, non-transferable licence to use such IP solely within the context of the delivered solution may be granted to the client as specified in the service agreement.

Payment terms are agreed upon in the relevant service agreement or proposal. Unless otherwise stated: • A deposit (typically 30–50% of the project value) may be required prior to commencement of work. • Milestone-based payments may apply for larger projects. • Invoices are due within fourteen (14) days of the invoice date. • PRISM AI reserves the right to suspend work on outstanding engagements where invoices remain unpaid beyond the due date. • All amounts are quoted and invoiced in Australian Dollars (AUD) and are inclusive of applicable taxes unless indicated otherwise. PRISM AI reserves the right to charge interest on overdue invoices at a rate of 1.5% per month from the due date until payment is received in full.

Each party agrees to keep confidential all non-public information received from the other party in connection with the services ("Confidential Information"). Confidential Information shall not be disclosed to any third party without prior written consent, except as required by law. This obligation does not apply to information that is or becomes publicly known through no breach of this agreement, was already known to the receiving party at the time of disclosure, or is independently developed by the receiving party without reference to the Confidential Information.

To the maximum extent permitted by applicable law (including the Australian Consumer Law), PRISM AI's total liability for any claim arising out of or in connection with these terms or the provision of services shall not exceed the total fees paid by the client for the specific engagement giving rise to the claim. PRISM AI is not liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profit, loss of data, or business interruption — even if PRISM AI has been advised of the possibility of such damages. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under the Australian Consumer Law or any other applicable law.

PRISM AI warrants that services will be performed with reasonable care and skill in accordance with professional standards. We will use commercially reasonable efforts to deliver on time and to specification as agreed. The PRISM AI website and its content are provided "as is" without any warranty of any kind, express or implied, including warranties of merchantability or fitness for a particular purpose. PRISM AI does not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.

Either party may terminate a service engagement by providing written notice as specified in the relevant service agreement. Upon termination: • The client is liable for payment of all fees for work completed up to the date of termination. • PRISM AI will deliver all completed or partially completed deliverables to the client upon receipt of outstanding payment. • Any deposit paid is non-refundable unless termination is due to PRISM AI's material breach of the service agreement. Please refer to our Refund Policy for further details on cancellation and refunds.

These Terms & Conditions are governed by and construed in accordance with the laws of the State of New South Wales, Australia. Both parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia. In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith negotiation. If resolution is not reached within thirty (30) days, either party may refer the dispute to mediation before initiating formal legal proceedings.

For any questions regarding these Terms & Conditions, please contact us at: PRISM AI Email: amal.g@prismai.com.au Website: prismai.com.au